Privacy Policy

Account information

When you create and use a MyKitchyn account, we may store information including:

• your name;
• your email address;
• your securely hashed password;
• account creation and login information;
• household membership and household roles;
• profile images or avatars;
• timezone;
• application settings and preferences; and
• identifiers associated with your account.

We do not store your password in readable form.

Early access registrations

If you register your interest in MyKitchyn before public registration is available, we collect your email address and, if provided, your name. We use this information to provide occasional development updates and notify you when MyKitchyn becomes available for registration. Once we have launched, your consent to these emails will expire and you will not receive any further emails.

Joining the early-access list does not create a MyKitchyn account. Early-access information may be processed by our email delivery provider for the purpose of sending these communications. You can unsubscribe at any time.

We do not use early-access information for third-party advertising, profiling or behavioural tracking. If we later introduce an ongoing marketing mailing list, joining that list will require a separate choice.

Information you add to MyKitchyn

MyKitchyn stores information that you choose to create, upload or record as part of using the service. Depending on the features you use, this may include:

• recipes;
• meal plans;
• shopping lists;
• pantry and inventory information;
• cooking history;
• ratings, notes and preferences;
• photographs and other images;
• household information;
• product information;
• feedback submitted to MyKitchyn; and
• other content you choose to enter into the service.

This information is associated with your account or household where necessary to provide the service.

Purchase history

If you use MyKitchyn's purchase and receipt features, we may retain information extracted from receipts, invoices or order confirmations, including:

• the retailer;
• products purchased;
• quantities;
• product prices;
• total prices;
• purchase date and time;
• store or location information;
• receipt or order identifiers; and
• other information needed to maintain your purchase and product history.

This information is retained as structured data associated with your MyKitchyn account.

MyKitchyn does not retain your physical address, payment card details or retailer loyalty account information as part of your purchase history.

You may provide purchase documents to MyKitchyn by:

• uploading them directly to MyKitchyn; or
• forwarding an email to a MyKitchyn-provided email address.

MyKitchyn does not connect directly to your email account or mailbox and does not request access to Gmail, Outlook, Microsoft 365 or other personal email services for the purpose of importing purchases.

Uploaded or forwarded receipts, invoices and order confirmations are used only to extract the information required for the MyKitchyn features you have requested.

After successful processing, the original document or message is deleted immediately.

If processing fails, the original document or message may be retained temporarily so that the failure can be reported and handled correctly. Failed processing data is automatically removed after approximately 48 hours. This is so that we have the opportunity to resolve issues with data extraction and retry processing.

The structured purchase information extracted from the document may continue to be stored as part of your account until you delete it or close your account.

MyKitchyn uses Stripe to process subscription payments.

Payment card information is provided directly to Stripe. MyKitchyn does not receive or store your full credit or debit card number, card security code or equivalent payment credentials.

We may receive and retain limited information from Stripe that is necessary to operate your subscription, such as:

• a Stripe customer or subscription identifier;
• subscription status;
• the applicable subscription price;
• billing or renewal dates;
• whether a payment was successful or unsuccessful; and
• other information necessary to administer your MyKitchyn subscription.

Stripe handles payment information in accordance with its own privacy and security obligations.

We use information held by MyKitchyn only for purposes reasonably connected with operating and improving the service, including to:

• provide MyKitchyn's features;
• maintain your account and household;
• process purchase information;
• maintain shopping, recipe, meal planning and pantry features;
• process subscriptions;
• provide support;
• detect and investigate errors;
• secure the service and prevent abuse;
• diagnose performance and reliability problems;
• understand how MyKitchyn features are being used; and
• improve the design, performance and usefulness of MyKitchyn.

We do not use your information to build advertising profiles or to enable third parties to track your behaviour.

MyKitchyn does not use third-party advertising or behavioural tracking services.

We do not use technologies such as:

• Meta Pixel;
• advertising tracking pixels;
• cross-site advertising cookies; or
• third-party services intended to create advertising or behavioural profiles of MyKitchyn users.

We may collect and analyse limited usage information ourselves to understand how MyKitchyn is performing and how its features are used.

For example, we may measure which features are commonly used, identify slow or unreliable areas of the application, or determine whether a feature is difficult to use.

This information is used only to operate, secure and improve MyKitchyn. It is not sold, shared for advertising purposes or used to create advertising profiles.

Like most online services, MyKitchyn maintains technical logs required to operate, troubleshoot and secure the platform.

These logs may contain information such as:

• IP addresses;
• browser or device information;
• requested URLs;
• account or internal user identifiers;
• timestamps;
• authentication events;
• security events;
• application errors; and
• diagnostic information.

Technical logs are used for legitimate operational purposes such as security, fault investigation, system administration, abuse prevention and performance improvement.

They are not used for advertising or third-party behavioural tracking.

MyKitchyn uses only cookies or similar technologies that are necessary to operate the service or remember settings you have requested.

These may include cookies used for:

• authentication and maintaining your session;
• security and CSRF protection;
• account preferences; and
• essential application functionality.

MyKitchyn does not use third-party advertising cookies or cross-site behavioural tracking cookies.

We do not sell personal information.

We do not provide personal information to advertisers, data brokers, social networks or other organisations for marketing, advertising, profiling or tracking purposes.

MyKitchyn may use carefully selected service providers where they are necessary to operate the service. This may include providers of:

• application hosting;
• database infrastructure;
• file and object storage;
• email delivery and processing;
• backups;
• security infrastructure; and
• payment processing.

These providers may process information only to the extent necessary to provide services to MyKitchyn.

We seek to minimise the information available to service providers and select providers appropriate to the security and privacy requirements of the information being processed.

We may also disclose information where we are legally required to do so.

MyKitchyn's primary application and database infrastructure is hosted in Australia.

Some supporting infrastructure providers may operate systems or infrastructure outside Australia. In particular, file and object storage services may store or process information in locations determined by the provider's infrastructure configuration.

Where information may be processed outside Australia, we take reasonable steps to select reputable service providers and protect the information appropriately.

We will update this Privacy Policy if our infrastructure changes in a way that materially affects where personal information is stored or processed.

We take reasonable technical and organisational measures to protect information held by MyKitchyn against:

• unauthorised access;
• disclosure;
• misuse;
• interference;
• loss;
• modification; and
• destruction.

These measures include appropriate access controls, authentication, encryption where appropriate, secure infrastructure and operational security practices.

No online service can guarantee absolute security. We continually review our security practices as MyKitchyn develops.

You may request the closure of your MyKitchyn account.

When an account is closed, it enters a 30-day deletion period.

This period provides an opportunity to recover an account that was deleted accidentally or where the user changes their mind.

At the end of the 30-day period, the account and associated user information are permanently removed from active MyKitchyn systems, subject to information that we are legally required to retain.

Deleted information may remain in system backups during this period. Backups are rotated so that deleted account information is removed from retained backups within approximately the same 30-day period.

Once permanent deletion has occurred, MyKitchyn may be unable to recover the account or its associated information.

MyKitchyn does not currently impose a minimum age for account registration and may therefore be used by children or young people.

We do not use children's information for advertising, profiling or behavioural tracking, and the same privacy protections described in this policy apply to all MyKitchyn users.

Where a younger user is part of a household, some information and functionality may also be visible to or managed by other members of that household according to their household permissions.

We will continue to review our practices as Australian privacy requirements relating to children and online services develop.

You can access much of the information associated with your account directly through MyKitchyn.

You may also contact us at privacy@mykitchyn.com if you want to request access to personal information that we hold about you which is not available through the application.

We may need to verify your identity before providing access to information.

You can update most account and profile information directly through MyKitchyn.

If information cannot be changed through the application, including your account email address where applicable, you may contact privacy@mykitchyn.com and request that it be corrected.

We may need to verify your identity before making changes to account information.

Some MyKitchyn features allow users in a household to share information with other household members.

Where you provide information about another person, you should only provide information that you are authorised or reasonably entitled to provide.

Information shared within a household may be accessible to other household members according to the permissions and functionality provided by MyKitchyn.

If you believe MyKitchyn has not handled your personal information appropriately, contact us at privacy@mykitchyn.com.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy when MyKitchyn's features, infrastructure, service providers or legal obligations change.

The current version will always be made available through MyKitchyn.

If we make a material change to the way we collect, use or disclose personal information, we will take reasonable steps to notify affected users.

The date at the top of this policy indicates when it was last updated.